Support
Something not working, or a question about Yaply? Email yaply@lumiralabs.co.uk and we'll get back to you, usually within a day or two. You can also use Contact Us in the app's Settings, which adds your app version for us.
Connecting with someone
Open People, tap the plus button and choose Add by Username. Type their username or scan their QR, say who they are to you, and send the request. Once they accept, you can send each other cards and widget notes. Your own username and QR are at the bottom of the same screen, with a button to share them, and you can change your username in Settings.
If you'd rather not get requests from anyone, turn off Allow Friend Requests in Settings. You can still add people yourself.
Yaply Plus
To get Plus back on a new phone, open any Plus screen and tap Restore Purchases. To cancel, go to your iPhone's Settings, tap your name, then Subscriptions, then Yaply. You keep Plus until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
Reporting and blocking
Decline, Block or Report a friend request from the Requests list on People. Use Report Answer on any answer, or Block on a person's page. Reporting hides the answer on your phone straight away and sends it to us. Blocked people can't send you anything, and you can unblock them in Settings under Blocked People. We look at every report and aim to act within 24 hours. If someone is in danger, call your local emergency number.
Your data
Download Everything in Settings saves your answers and recordings to your phone. Delete Everything removes your account and everything that belongs to it. More detail is in the Privacy Policy and the Terms of Use.